Terms of Service

1. Acceptance of Terms

By accessing and using MilWill's platform, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our platform.

2. Use of Service

MilWill provides a platform connecting home kitchens with customers seeking home-cooked meals. Users agree to use the service responsibly and in accordance with all applicable laws and regulations.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Kitchen Owner Responsibilities

Kitchen owners listed on MilWill agree to:

• Provide accurate information about their kitchen and services
• Comply with all food safety regulations and local health codes
• Maintain proper food handling and hygiene standards
• Honor all customer commitments and subscriptions
• Respond promptly to customer inquiries and concerns

4. Customer Responsibilities

Customers using MilWill agree to:

• Provide accurate delivery and contact information
• Make timely payments for services ordered
• Communicate respectfully with kitchen owners
• Report any issues or concerns promptly
• Respect kitchen owners' business policies and schedules

5. Payment Terms

Payment terms, pricing, and refund policies are determined by individual kitchen owners. MilWill facilitates connections but is not directly involved in financial transactions between customers and kitchen owners unless otherwise specified.

6. Intellectual Property

All content on the MilWill platform, including text, graphics, logos, and software, is the property of MilWill or its licensors and is protected by intellectual property laws.

7. Limitation of Liability

MilWill acts as a platform connecting kitchen owners and customers. We do not prepare, handle, or deliver food. Kitchen owners are independent service providers responsible for their own operations, food safety, and compliance with regulations.

MilWill is not liable for any issues arising from food quality, delivery, or transactions between users. We encourage users to communicate directly and resolve disputes amicably.

8. Dispute Resolution

Any disputes arising from the use of MilWill should first be attempted to be resolved through direct communication between parties. If resolution cannot be reached, users may contact MilWill support for assistance.

9. Termination

MilWill reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform. Users may also terminate their accounts at any time.

10. Changes to Terms

MilWill reserves the right to modify these Terms of Service at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.

11. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@milwill.com
Address: MilWill Headquarters, Mumbai, India