Privacy Policy

1. Introduction

At MilWill, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name, email address, and phone number
• Delivery address and location data
• Payment information (processed securely through third-party providers)
• Profile information and preferences
• Communication history with kitchen owners or support

Usage Information

We automatically collect certain information when you use our platform:

• Device information and IP address
• Browser type and operating system
• Pages visited and features used
• Search queries and interactions
• Date and time of visits

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our platform services
• Connect customers with kitchen owners
• Process transactions and send confirmations
• Improve our platform and user experience
• Send important updates and notifications
• Respond to customer service requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

• With Kitchen Owners: When you place an order, we share necessary information with the kitchen owner to fulfill your request
• With Service Providers: We work with third-party companies to provide services like payment processing and data analytics
• For Legal Reasons: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

We use industry-standard encryption for sensitive data and regularly review our security practices to ensure the safety of your information.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@milwill.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

8. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@milwill.com
Address: MilWill Headquarters, Mumbai, India